Terms & Conditions

• Trading name: Move Spain
• Email: info@spainmover.com
• Data protection contact: privacy@spainmover.com

The Provider offers administrative preparation and coordination services relating to relocation to Spain. Depending on the package purchased, these may include preparation of the NIE application, empadronamiento (municipal registration), document review, form preparation and appointment coordination.

The exact scope of each package is described on the website at the time of purchase and forms part of the agreement.

The Provider is an independent private company. It is not a government authority, notary, law firm or gestoría acting under public mandate, and it does not act on behalf of any Spanish administration.

The service consists exclusively of information, document preparation, document review, form preparation and appointment coordination. The Provider does not act as representative (representante) of the Customer before any Spanish authority, does not file applications in the Customer's name, does not sign documents for the Customer and does not accept powers of attorney. Professional representation of third parties before the Spanish administration is reserved to regulated professionals such as gestores administrativos, abogados and graduados sociales under Decreto 424/1963 and related legislation; the Provider does not carry out those reserved activities.

Every official step that legally requires the Customer, including signature, identification, payment of official fees and attendance at appointments, is completed by the Customer in person or through the Customer's own official channels.

No statement made by the Provider constitutes legal, tax or immigration advice.

All decisions relating to applications, registrations and permits are taken exclusively by the competent Spanish authorities. The Provider has no influence on those decisions, their timing or their outcome.

The Provider coordinates appointments where possible. Appointment availability is determined solely by the competent authority. The Provider cannot guarantee any specific date, office, time slot or waiting period, nor that appointments will be available at all in a given period.

The Provider does not guarantee that an application will be approved, that a document will be issued, or that a procedure will be completed within any given timeframe. Fees are charged for the preparation and coordination work performed, not for a particular administrative outcome.

The Customer is responsible for providing complete, accurate, current and legible information and documents, and for verifying all prepared forms before signature or submission.

• Ensuring that identity documents are valid and not expired
• Ensuring that uploaded files are legible, complete and unaltered
• Notifying the Provider promptly of any change in circumstances
• Attending appointments punctually with the required original documents
• Meeting deadlines communicated by the Provider or by the authorities

Before submission, the Customer must confirm the declarations presented in the application flow, including confirmation that the information provided is accurate and that the Provider is an independent service provider. Acceptance is logged with date and time, IP address, browser identification, document versions and language.

Prices for the Provider's services are shown on the website and are stated inclusive of applicable taxes unless indicated otherwise.

• Service fees: amounts payable to the Provider for its own work
• Government fees: amounts set and collected by the competent authority, such as the tasa under Modelo 790 código 012
• Third party costs: sworn translations, apostilles, notarial services, couriers, official copies and similar

Government fees are determined by the relevant authority and may change without notice. Amounts published by the Provider are indicative and are always shown separately from the service fee. The Customer remains liable for the amount actually charged by the authority.

Official or sworn translations are optional services and are not included in a package unless expressly stated. Where a translation is arranged through a third party, that third party is responsible for its accuracy. The Provider is not responsible for translation requirements imposed by an authority after submission.

Services are payable in advance unless agreed otherwise in writing. Work begins once payment has been received. Delays caused by banks or payment providers are not attributable to the Provider.

Where the Provider has not yet commenced substantive work, the Customer may request a full refund of the service fee. Once document review, form preparation or appointment coordination has started, refunds are limited to the portion of the service not yet performed.

Government fees and third party costs already paid on the Customer's behalf are non-refundable. No refund is due where an application is delayed or refused by an authority, or where the Customer has provided inaccurate information or failed to attend an appointment.

The Customer may cancel at any time by written notice to the email address above; clause 13 governs the financial consequences. Appointments may be rescheduled subject to the availability rules of the relevant authority, and rescheduling may incur additional coordination costs which are communicated in advance.

To the maximum extent permitted by applicable law, the total aggregate liability of the Provider arising out of or in connection with the agreement is limited to the service fee actually paid by the Customer for the service concerned.

The Provider is not liable for indirect or consequential loss, including loss of profit, loss of opportunity, travel or accommodation costs, or loss arising from the following, save in cases of intent or gross negligence:

• Incorrect, incomplete or outdated information supplied by the Customer
• Missing, expired or invalid documents, including incorrect passport details
• Government delays, government rejection or changes in legislation or policy
• Appointment cancellations or changes made by an authority
• Municipality specific or police requirements
• Unexpected taxes or unexpected government costs
• Failure to attend an appointment or missed deadlines
• Technical outages, force majeure and third party or courier failures
• Translation errors made by third party translators
• Bank or payment provider delays

The Provider is not liable for any failure or delay caused by circumstances beyond its reasonable control, including administrative strikes, system failures of public authorities, natural events, epidemics, civil unrest or interruption of telecommunications.

Where services are delivered wholly or partly by third parties, such as translators, notaries, couriers or payment providers, the Provider selects them with due care but is not liable for their acts or omissions.

Documents may be signed electronically within the platform. The Customer confirms the accuracy of all information before signing. Electronic signatures, timestamps and audit records are accepted by both parties as valid evidence of consent, subject to Regulation (EU) 910/2014 (eIDAS).

All content, software, checklists, templates and materials made available through the platform remain the intellectual property of the Provider and may not be reproduced or distributed without prior written consent. Official government forms remain the property of the issuing authority.

These Terms are governed by Spanish law. Any dispute shall be submitted to the competent courts of Palma de Mallorca, Spain, without prejudice to mandatory consumer protection rules granting a consumer the right to bring proceedings before the courts of their place of residence.

The Provider may amend these Terms; the version accepted at the time of purchase governs the order concerned. If any provision is held invalid, the remaining provisions remain in force and the invalid provision is replaced by a valid provision of equivalent purpose.

These Terms, together with the order confirmation and package description, constitute the entire agreement between the parties.